client confessions
After our PowerChange workshops, we ask participants to complete eight sentences that tell us what they really thought of the workshop...
PowerChange Workshop Feedback...

I learned...

A lot about our current processes including the good and bad. There are many redundancies that should be eliminated. There are also many good features that are not being utilized. The future is here and we need to catch up to it.

More about the data entry and data processes

The detailed process of payroll activity

More about lean methodology

Functional process mapping

A lot about lean manufacturing, teamwork and problem solving techniques.

How we can work as a team to accomplish the goal.

A lot about lean. Simple is better.

That any process can be improved through careful thought and effort.

That lean manufacturing is the way to go to reduce the restrictions on the product floor.

More about lean than I knew before

Lean can work

To work as a team

That as a team we can accomplish many goals in a short span

It can be done!

How to implement lean properly

About teamwork, waste, reducing inventory levels

How to better identify waste within a process.

That there are alot of knowledgeable people in our company. That there is very little VA in the process.

That a pull system will out produce a push system. Demonstration was very powerful.

The benefits of Kanban system.

That people are so used to their daily tasks that they don't see all the waste around.

How much waste is in our plant with our product. The different types of waste and techniques in discovery waste.

That lean manufacturing, along with the Kanban system has many opportunities to improve the process within our company.

How to be lean.

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I discovered...

A higher level of commitment in our office team

Many wasted process steps

That we've built so many checks and balances

A project management mindset

The power of brainstorming sessions and a lot of ideas coming together.

We have good resources that were not used before this event

What it takes to actually get a product from rough casting all the way to the customer

That there are way too many wasted steps in our current process

We can do this

People work real hard at our company

That we each have talents that add to the group objective

That people from all areas can come together to accomplish a mission

Lean really is better

That we can agree together to complete something

Ways to achieve my goals.

That things are more complicated and confusing without a plan of action.

We have a lot of non value added steps within each product that greatly affect our ability to meet customer demand.

Many flaws in the process.

That I enjoy spending time out in the plant.

That movement of product is a major hindrance.

We have a lot of improvement to make.

That by paying attention to your job, you can make it easier and eliminate a lot of steps in getting it done.

So many trips and time wasted.

How much movement/wasted movement in our process.

That the there is a lot walking in doing a spaghetti diagram.

That we have the potential to change things that we do.

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I was amazed by...

The amount of data collection and waste at a lean level

The paper trail

The fact that we were still messing up

Disconnects in our current process

How quickly things came together.

How everyone worked together to accomplish the goal.

When they asked me to be setup for the cell.

The team work and the speed at which the cell was put together

How fast everything came together and how well everything looked when everything was done.

The teamwork

All the work that needed done

The final look of the project

The amount of space that will be freed up

The space saving measures

How everyone worked together to accomplish a goal

The involvement of all the teams.

The amount of wasted time.

The distance between related operations.

How much labor we use on material movement.

The fact that we don't ID the shipping route after assembly, we move it twice.

How much traveling is done to complete a unit. There is a lot of motion and wasted time.

How little "value added" there is in our processes.

The amount of wasted time and effort that is currently going into the product.

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I had no idea we...

Wasted as much as we do

Were so dragged down by lack of standardization

Had lost sight of our drivers Could accomplish so much in such a short period of time.

Had so much waste.

Could all work together and get this done so fast.

Could get rid of so many unnecessary steps.

Could reduce the waste and actually get a good flow of product without struggle.

Had so much waste

Could get it all done in five days

Had so much inventory just sitting around

Made things so complicated

Would accomplish what we did in the amount of time given

We could accomplish so much in so little time... by the end of the day I felt tired and rejuvenated at the same time.

There were so many steps in the process.

That the parts went in and out of the plant so often.

That the finished product sat in the yard for 2 weeks.

How we think about non-value-added processes is very important.

That department shipped product in boxes.

That by looking at the big picture you can actually get things done in an easier way.

I would get such a revelation on the amount of wasted motions and efforts.

That we still used some "banging of product" processes to achieve conformance.

That the basics of the product line are fairly simple, and will allow for so much improvement.

How much you have to travel the shop floor to retrieve and deliver product.

About how long it took to build one unit.

Of how much time we waste in the process to fabricate a product.

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The team performed...

Well

Very well as a group

Above and beyond

As a collaborative unit

With passion and function

Like old pro's that had worked together for a long time. I guess we were!

Well together and that different philosophies could come together

Great together and listened to each other on what was needed

Very well.

Efficiently and effectively

Great teamwork

Beyond my wildest dreams. Excellent!

Very well as a "team"

Extremely well

Was great and everyone participated.

The team worked really hard and accomplished a lot.

Worked together well to get the job done.

Embraced the concepts and worked had to present solid, detailed information.

Was very thorough. We walked the processes and everyone cooperated. We want to be very successful in this project so everyone paid close attention.

Had valuable insight to the actual process and willingness to help.

Responds to lean concepts and should do well.

Became enthused and captivated in discovering all the idiosyncrasies within our current system.

Was well mixed and my being from management, I was in awe as to how the shop floor were able to endure all the waste that occurs.

Discovered numerous problems that we can fix.

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By the end of the session I felt...

Our efforts were very well directed and the big picture was clearer

Enlightened

That my feedback may make a difference

Empowered and driven

Tired but with a great sense of accomplishment and pride.

That we had accomplished a starting point to build on

We were headed in a good direction to please the customer.

Worn out but a sense of accomplishment.

That I could take the lean ideas back to my job and make improvements

A great job was done

We had made a change that will benefit the group in the future

We had truly done something worthwhile

Tired! But the effort was worthwhile

Proud, tired

I felt frustrated, tired, wide eyed, full of answers, full of questions.

No real expectations were set, but the simulation was an eye opener.

Impressed.

That it would be beneficial for us to be successful in changing to a pull system.

Mentally fatigued from thinking about process failures, but ready and energized to make the changes.

Excited by the amount of improvement opportunities we have.

That we got a lot of things accomplished. We are looking forward to the implementation of this process.

Fairly confident that the team will pull this project through.

Both excited and empowered to make the necessary changes, which will help to make our company a world class competitor.

Exhausted but knew that we have plenty of room for improvement and that given the stuff learned the day before, it can be done.

I felt good about our future.

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My biggest revelation/surprise...

How "easy" it can be to change the process

The amount of systems in place within our organization

Office activities are very similar to site (silos)

Management wants to see a change happen - no, really make one happen.

The eagerness people have for change

Was how much diference our project had madethe dollar amount of inventory that would be reduced

Knowledge base of our operations. Details to complete the project.

Was that everyone listened to our ideas.

How good everything looked when it was completed.

Was the wasted efforts without thinking lean

How many steps that can be taken out of the process and achieve the same thing.

The amount of waste in our process

It looked so good

That we all have the same objective at all levels

How quickly the throughput would improve

The role every employee plays in the production process

That we created a cell that should accomplish our goals of reducing inventory

I had no idea we had so much garbage (useless tools).

I have much to learn about lean.

Our layout in the plant is bad.

The percentage of value added activities across the entire product was probably less than 5% of the total time.

What were/are we waiting for?

Is we make everything much more difficult that we have to.

Huge portion is waste!

Was that the pull system has so many opportunities for the advancement of our process.

Was the system has a lot of options that could help.

To do a better job in processing.

To see the "SS" line to flow easy and faster to do a first class company.

How much space we have and how we were able to designate an area for each station.

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I have to confess...

I had no idea the efforts of the rest of our team at the payroll and CSR level

The process definition was tiring. Standardize and train!

I have not fully defined my role as facilitator and my resource requirements.

I didn't think this project would make as much "positive" difference to our process as it actually has. We had a great time and we did a great job. Thanks for your help, for what you taught us and especially for your patience as we went through the PowerChange. We will miss you!

I am tired. We accomplished a lot of work for a short period of time. Didn't believe we could pull if off even though we planned it well.

I didn't think it would go as fast. This will make it better on the workers and around the cells.

It feels good to be through.

I got more out of it than I thought I would

I did not think it had a chance of working

It looks a whole lot better than I dreamed it would

We have made many changes that will help lean the operation but we must have our suppliers think lean and act lean

After spending the past three years working on my MBA, I was surprised at how much I had learned could have been applied already

I made my job more difficult than necessary. I need to use the resources at my disposal for constant improvement.

I knew as a team we would accomplish what we needed but the amount of detail that we were able to accomplish was surprising

Brian may seem like kinda a @!!$, by asking "why, why, why" ... but I finally did realize what he was trying to do. He is a very knowledgeable person who takes his job of helping companies improve, very seriously.

That we were not organized and that this PowerChange workshop has given me a different picture and perspective. I now see how we can change and improve other operations and areas through-out the shop. There is a place for everything!

That I was not on board to these changes before going through the training.

That I was optimistic about the real success at the class, but not sure if the mix was right. I don't doubt we will be successful but don't know if all of the key elements were represented.

I didn't think we as a group could change.

I foresee 20% of the group doing 80% of the work.

That I'm excited and looking forward to implementing this as soon as possible.

This was more than an eye opening experience. Great team building effort with single goal focus. Lean is more about problem solving than following a documented process.

Thought I knew a lot on this subject of operations but realized I have a lot to learn. How did I miss this throughout my career in operations? I need to publish a book on everything I have to say about this process.

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