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bio
Philip Kirby
sensei, assumption buster, idea generator, myth exposer, practical implementor, creative and passionate problem solver, flip-charter, engaging speaker
Philip says... Business process, not product or service, tells where and how a company is best able to compete. Yet businesses spend far more time improving product and service than improving process. However, they are far less likely to lose a customer due to product/service failure than due to process failure. A perfect example: a restaurant's food may be excellent but if it takes forever to pay the bill, the customer won't return.
In the field of organizational change, Philip has generated an exciting new dimension of thinking known as thoughtware. He has enabled companies to go beyond competitive advantage; to redefine the rules of competition and to re-think the purpose, context, content and shape of their organization.
Philip focuses on the cost-time dimension of business; redesigning organizations to be faster and more flexible in today's turbulent, competitive, global marketplace by fundamentally changing the organization's thoughtware. Philip's extensive experience has equipped him with thousands of real life examples of turning problems into opportunities; utilizing the concept of adding value and eliminating waste by involving people.
The common focus of Philip's work is the improvement of organization effectiveness through cycle time and associated cost reduction. He believes that employee involvement and cycle time reduction are mutually dependent variables with results being measured in throughput, working capital and cost. Employees are the experts and the sole means to cycle time improvement.
Philip is a leading authority in organization design and a sought-after international speaker and consultant. He has published 2 books, Thoughtware, and The Future... You Can't Get There From Here, both reflecting the depth of thinking, conviction and inspirational value Philip brings to his profession and to his customers. As founder and president of OTI, he has helped many organizations install revolutionary thinking which has lead to major, evolutionary change.
"Phil re-taught us how to think, only this time by adding creativity, a clean sheet approach, and a process perspective. Then he took us by the hand and showed us the way to implementation. Our investment in Phil and Organization Thoughtware, has been the most impactful investment we have ever made relative to our bottom line." Mike Klonne, President, ATO Findley |